We have a 7-day return policy on in-stock items only, which means you have 7 days after receiving your item to request a return.
Custom order items cannot be returned or refunded.
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging (if any). You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Sales@decksplus.com. Please note that returns will need to be sent to the following address:
196 Turnpike Rd
Westborough MA 01581
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Sales@decksplus.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, gift cards, or custom orders.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund back to you. If more than 15 business days have passed since we’ve approved your return, please contact us at Sales@decksplus.com.